Delivery & Returns

We want ordering from GG Wellness to feel simple and reassuring. This policy covers products purchased from our online shop. For clinic appointments and treatments, please contact us about the booking terms that apply.

Delivery & urgent requests

Online checkout is currently available for UK delivery only. Please allow 4–5 working days for processing, excluding weekends and bank holidays. Carrier transit time is additional. Contact us before ordering if you need an estimated arrival date or have an urgent request; we will confirm what we can arrange.

For delivery outside the UK, email info@ggwellness.co.uk before ordering. We will discuss availability, delivery costs and timings directly with you. UK delivery prices and the free-delivery offer do not apply to overseas arrangements.

Changed your mind?

You can cancel an eligible online purchase without giving a reason. Let us know within 14 days starting the day after delivery. If one order arrives in separate deliveries, this period starts after the last item arrives. Send the goods back within a further 14 days of telling us you wish to cancel.

Email info@ggwellness.co.uk or write to the address below with a clear cancellation request. Including your name, order number and the items helps us assist you. You may use the optional cancellation form below, but you do not have to.

Product condition & hygiene seals

Some skincare products arrive with a hygiene or tamper seal. Where a sealed product is unsuitable for return for health protection or hygiene reasons, the change-of-mind cancellation right is lost if you break that seal after delivery.

This exception does not automatically apply to products supplied without a seal, or simply because an outer box has been opened. You may inspect goods as you would in a shop. We may reduce a refund for loss of value caused by handling beyond what is necessary to establish the product’s nature, characteristics and function.

Please return products carefully packed, with their original packaging where possible. These conditions do not limit your rights if a product is faulty, damaged or not as described.

Return postage

For change-of-mind returns, you arrange and pay for your own return label or postage. We recommend a tracked service and keeping proof of posting. If we supplied a faulty, damaged or incorrect item, we will cover reasonable return costs; contact us so we can help arrange the return.

Refunds

For eligible cancellations, we will refund you without undue delay and within 14 days of receiving the goods back or receiving evidence that you sent them back, whichever is earlier. Refunds go to the original payment method unless we agree otherwise, with no refund fee.

If you cancel your whole order, we also refund the standard delivery charge you paid. Any extra paid for a premium delivery service is not refundable beyond the standard delivery amount. For a partial return, the delivery charge for the items you keep is not normally refunded.

Faulty, damaged or incorrect products

Please contact us with your order details and a description of the issue. Photos can help, if available. We will arrange the appropriate refund, replacement or other remedy in line with your consumer rights. The change-of-mind time limits and hygiene-seal exception do not remove these rights.

Skin reactions & product concerns

If you experience a reaction, stop using the product and contact us with its name and your order details. We will review the concern with you. A reaction does not automatically mean that a product is faulty; we assess each case without excluding your statutory rights.

Contact & returns address

GG Wellness
Unit 6, 861 Coronation Road
Park Royal, London
NW10 7PT
United Kingdom

Email: info@ggwellness.co.uk

Optional cancellation form

Complete and return this form only if you wish to cancel your purchase. You can copy it into an email or print it.

To: GG Wellness, Unit 6, 861 Coronation Road, Park Royal, London, NW10 7PT, United Kingdom. Email: info@ggwellness.co.uk

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) / for the supply of the following service (*):

Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

This policy does not affect your statutory consumer rights. Last updated: 5 October 2026.